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Privacy Policy

Last Updated: 01.09.2026

1. Introduction

Welcome to TRUCARS ("TRUCARS", "Company", "We", "Us", or "Our").

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website and services.

TRUCARS provides an online platform for users to buy and sell used cars. Our website allows users to browse vehicle listings, submit enquiries, provide vehicle details for selling purposes, and communicate with us regarding vehicles and related services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or submit your personal information.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store, protect, and manage information received through our website and services.

This Policy explains:

  • What personal information we may collect from users.
  • How we collect and use this information.
  • How information is used for buying and selling used cars.
  • How we protect your information.
  • When information may be shared with authorized persons or service providers.
  • Your rights regarding your personal information.
  • How you can contact us regarding privacy-related concerns.

This Policy applies to information collected through our website, enquiry forms, vehicle listing forms, contact forms, telephone communication, email communication, and other interactions with TRUCARS.

3. Information We Collect

Depending on how you use our website, we may collect the following information.

3.1 Personal Information

When you submit an enquiry, contact us, or submit a vehicle for sale, we may collect:

  • Name
  • Mobile number
  • Email address
  • City or location
  • Address, where required
  • Contact preferences
  • Other information voluntarily provided by you

3.2 Vehicle Information

When you submit a car for sale or enquire about a vehicle, we may collect information such as:

  • Car brand
  • Car model
  • Variant
  • Manufacturing year
  • Registration year
  • Registration number, where provided
  • Fuel type
  • Transmission type
  • Colour
  • Kilometres driven
  • Number of previous owners
  • Vehicle condition
  • Insurance information, where provided
  • Service and maintenance details, where provided
  • Vehicle photographs
  • Expected selling price
  • Other vehicle-related information provided by the user

3.3 Enquiry Information

When you enquire about a vehicle, we may collect:

  • Vehicle or listing details
  • Your name
  • Mobile number
  • Email address
  • Location
  • Enquiry details
  • Date and time of enquiry
  • Communication history relating to the enquiry

3.4 Website Usage Information

We may automatically collect limited technical information when you use our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interaction information
  • Referring website
  • Date and time of access
  • General website usage information

This information may be used to maintain website security, improve performance, and understand how visitors use our website.

4. Information You Provide

You are responsible for ensuring that the information you provide to TRUCARS is accurate and up to date.

When submitting vehicle information, you should provide information that you are authorized to share.

If you provide information relating to another person, vehicle owner, or co-owner, you should ensure that you have the appropriate permission to provide that information.

TRUCARS may rely on the information provided by users for displaying vehicle listings and responding to enquiries.

5. How We Use Your Information

We may use the information collected from you for purposes including:

5.1 Buying and Selling Cars

  • Displaying used-car listings.
  • Processing vehicle sale enquiries.
  • Connecting interested buyers with sellers.
  • Responding to buyer enquiries.
  • Responding to seller requests.
  • Understanding vehicle requirements.
  • Assisting users with the buying or selling process.

5.2 Communication

We may use your contact details to:

  • Respond to enquiries.
  • Contact you regarding a vehicle listing.
  • Provide information requested by you.
  • Follow up on your enquiry.
  • Provide updates regarding your vehicle listing or enquiry.
  • Respond to customer support requests.

Communication may take place through telephone calls, SMS, WhatsApp, email, or other communication methods where appropriate.

5.3 Website Improvement

We may use website usage information to:

  • Improve website functionality.
  • Improve search and filtering features.
  • Improve vehicle listing presentation.
  • Identify technical problems.
  • Improve user experience.
  • Maintain website security.

5.4 Fraud and Security

Information may be used to:

  • Detect suspicious activity.
  • Prevent misuse of the website.
  • Protect users and the Company.
  • Investigate fraudulent or unauthorized activity.
  • Maintain the security and integrity of the website.

5.5 Legal Requirements

We may use or disclose information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful requests from government or law-enforcement authorities.

6. Vehicle Listings

If you submit a vehicle for sale, some information may be displayed publicly on our website.

Depending on the information provided and the website's functionality, a vehicle listing may include:

  • Vehicle brand
  • Model
  • Variant
  • Year
  • Kilometres
  • Fuel type
  • Transmission
  • Colour
  • Vehicle images
  • Location
  • Selling price, where applicable
  • Other vehicle-related information

Users should avoid submitting sensitive personal information in publicly visible listing descriptions, photographs, or comments.

TRUCARS may review, modify, reject, suspend, or remove a vehicle listing if it contains inaccurate, misleading, inappropriate, unlawful, or prohibited information.

7. Buyer Enquiries

When a buyer submits an enquiry about a vehicle, the information provided may be used to respond to that enquiry.

Where necessary for facilitating the vehicle enquiry, relevant contact information may be shared with the appropriate seller, vehicle owner, representative, or authorized person.

Such information will be used for the purpose of responding to or managing the vehicle enquiry.

8. Seller Information

When a seller submits a vehicle for sale, TRUCARS may use the information provided to:

  • Create and manage the vehicle listing.
  • Contact the seller regarding the vehicle.
  • Respond to buyer enquiries.
  • Verify or clarify vehicle information where necessary.
  • Manage the listing and related communications.

Sellers should ensure that all vehicle information submitted is accurate to the best of their knowledge.

9. Sharing of Information

TRUCARS does not sell your personal information simply for the purpose of selling personal data.

We may share relevant information where reasonably necessary for operating our website and providing our used-car buying and selling services.

Information may be shared with:

  • Vehicle owners or sellers when required to respond to an enquiry.
  • Buyers when necessary to facilitate a vehicle enquiry.
  • Authorized employees or representatives.
  • Website hosting and technical service providers.
  • Communication service providers.
  • Service providers assisting with website operation and maintenance.
  • Government or law-enforcement authorities where legally required.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, communication services, or other external websites.

These third-party websites operate independently and may have their own privacy policies and terms.

TRUCARS does not control the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Cookies

TRUCARS may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember certain website preferences.
  • Understand website usage.
  • Improve website performance.
  • Maintain website functionality.
  • Analyze website traffic.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Data Security

TRUCARS takes reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

We may use appropriate technical and organizational measures to protect information collected through our website.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

13. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our services.
  • Manage vehicle listings and enquiries.
  • Maintain business records.
  • Resolve disputes.
  • Prevent fraud or misuse.
  • Comply with applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

14. Accuracy of Vehicle Information

TRUCARS provides a platform for buying and selling used cars.

Vehicle information is based on information provided by sellers, vehicle owners, representatives, or other authorized sources.

Users should independently verify important vehicle details before purchasing a vehicle, including:

  • Ownership details
  • Registration details
  • Vehicle condition
  • Service history
  • Accident history
  • Insurance status
  • Documents
  • Mileage
  • Vehicle specifications
  • Any other information relevant to the purchase

TRUCARS should not be considered responsible for inaccurate, incomplete, outdated, or misleading information submitted by a user or third party.

15. User Responsibilities

Users are responsible for:

  • Providing accurate information.
  • Providing information they are authorized to share.
  • Not submitting false or misleading vehicle details.
  • Not uploading unlawful or unauthorized content.
  • Not misusing another person's personal information.
  • Keeping confidential information secure.
  • Informing TRUCARS if submitted information needs to be corrected.

16. Children's Privacy

Our website and services are intended for individuals who are legally capable of using such services.

We do not knowingly collect personal information from children for the purpose of buying or selling vehicles.

If we become aware that personal information has been submitted by a child without appropriate authorization, we may take reasonable steps to delete such information.

17. User Rights

Subject to applicable laws, users may have rights regarding their personal information, including the ability to:

  1. Request information about personal data held by us.
  2. Request correction of inaccurate information.
  3. Request deletion of information where legally applicable.
  4. Withdraw consent where applicable.
  5. Raise a privacy-related complaint or concern.

Requests may be subject to verification to protect the security and privacy of the user.

18. Account or Information Deletion

If you want to request deletion of your account or personal information, you may contact TRUCARS using the contact details provided on our website.

The deletion request may be subject to verification.

Certain information may need to be retained where required by applicable law, for legitimate business purposes, fraud prevention, dispute resolution, or other lawful purposes.

19. Marketing Communications

Where permitted by applicable law, TRUCARS may contact users regarding:

  • Vehicle enquiries.
  • Used-car buying and selling services.
  • Website updates.
  • Service-related information.
  • Promotional communications.

Users may request to stop receiving promotional communications by contacting us or using an available unsubscribe or opt-out option.

Service-related communications may continue where necessary to respond to an enquiry or provide requested services.

20. No Payment Gateway Services

TRUCARS is primarily an online platform for buying and selling used cars and handling vehicle-related enquiries.

TRUCARS does not operate a payment gateway through this website for completing vehicle purchase transactions.

Users should independently verify all payment arrangements, transaction terms, vehicle documents, ownership details, and other relevant information before completing any vehicle transaction.

TRUCARS will not request unnecessary payment-card, banking, or other financial information through ordinary vehicle enquiry forms.

21. No Financing or Loan Services

TRUCARS does not provide loans, digital lending, financing, refinancing, or credit services through this Privacy Policy or through the vehicle enquiry functionality described above.

Any financial arrangement between a buyer and seller, if applicable, should be independently verified and completed between the relevant parties.

22. Public Information and User Content

Users may have the option to submit vehicle photographs, descriptions, reviews, feedback, or other content.

Users should ensure that content submitted to the website:

  • Does not contain unnecessary sensitive personal information.
  • Does not violate another person's rights.
  • Does not contain unlawful or misleading information.
  • Does not infringe intellectual property rights.

TRUCARS may remove content that violates applicable laws, website rules, or our policies.

23. Third-Party Service Providers

We may use trusted third-party service providers for purposes such as:

  • Website hosting.
  • Website maintenance.
  • Technical support.
  • Analytics.
  • Communication services.
  • Security services.
  • Data storage.

Such providers may process information only as reasonably necessary to provide their services to TRUCARS and subject to applicable contractual or legal requirements.

24. Changes to This Privacy Policy

TRUCARS may update this Privacy Policy from time to time to reflect:

  • Changes to our services.
  • Changes in website functionality.
  • Changes in applicable laws.
  • Changes in technology.
  • Changes in our business practices.

Any updated Privacy Policy will be published on this page.

Users are encouraged to periodically review this page for the latest version.

25. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact TRUCARS through the contact details provided on our website.

TRUCARS

Website: https://trucars.in/

Email: enquiry.trucars@gmail.com

Phone: +91 9092044223

For privacy-related requests, please mention "Privacy Policy / Data Request" in the subject or message.

26. Acceptance of This Policy

By using the TRUCARS website, submitting a vehicle for sale, browsing vehicle listings, or submitting a vehicle enquiry, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable laws.